Privacy policy.

We collect account details, questionnaire answers, business and filing information, support messages, and records needed to deliver purchased services. Stripe processes payment-card details; File Canada does not receive full card numbers. We may store province or jurisdiction selections and questionnaire answers even when a result requires review; filing-case and payment records are created only for purchased managed packages.

We may also collect device, security, and product-usage information to prevent abuse, diagnose failures, and improve the service. Anonymous questionnaire drafts may be stored in the browser until they are saved to an account or cleared.

We use information to provide recommendations, prepare filing work, communicate case updates, secure accounts, meet legal obligations, and operate the product. We disclose only what is reasonably needed to service providers, payment processors, government registries, and professional advisers supporting those purposes.

Filing records and documents are retained for operational, tax, compliance, dispute, and legal requirements. Access is limited by role and account ownership, and official documents are stored in private storage. Final retention periods and any cross-border processing details must be confirmed during legal review.

You may request access, correction, or deletion where applicable. Until a dedicated privacy address is published, use the signed-in dashboard support request and identify the request as a privacy matter.